Privacy Policy

1. Introduction

Aroon Tempus ("we", "us", "our") operates a watch repair and mechanical servicing workshop at 23/4 Thalang Road, Talat Yai, Mueang Phuket District, Phuket 83000, Thailand. This Privacy Policy explains how we collect, use, store, and protect the personal data of individuals who contact us or use our website at aroontemq.world.

We process personal data in accordance with the Personal Data Protection Act B.E. 2562 (PDPA) of Thailand. If you have questions about this policy, please contact us at [email protected].

2. Data We Collect

We collect personal data only when it is provided to us directly or arises from your use of the website:

• Contact form submissions: name, email address, and optionally phone number and message.
• Workshop intake records: name, contact details, and a description of the watch brought in for service.
• Website usage data: browser type, pages visited, and session duration, collected via analytics cookies where consent is given.
• Communication records: email correspondence relating to a service enquiry or an ongoing job.

3. How We Use Your Data

Personal data collected by Aroon Tempus is used for the following purposes:

• Responding to service enquiries and arranging workshop visits.
• Managing the servicing process and maintaining written condition records.
• Sending confirmations and updates related to a watch currently in service.
• Understanding how the website is used, to identify areas for improvement (analytics, with consent).
• Complying with applicable Thai law and professional obligations.

We do not use your data for automated decision-making, profiling, or unsolicited marketing communications.

4. Legal Basis for Processing

• Consent: for analytics cookies and optional data provided through the contact form.
• Contractual necessity: for data required to carry out a service you have engaged us for.
• Legitimate interests: for maintaining service records and responding to communications.

5. Data Retention

Contact form data is retained for up to 12 months unless the enquiry develops into a service engagement, in which case the record is retained for up to 5 years for reference in future service visits. Workshop intake and service records are retained for 5 years. Analytics data is retained in aggregated, anonymised form only.

6. Data Sharing

We do not sell, rent, or trade personal data. We may share data with:

• Service providers who operate our website infrastructure, strictly under data processing agreements.
• Regulatory authorities if required by applicable Thai law.

No data is transferred outside Thailand to countries that do not provide an adequate level of protection without appropriate safeguards in place.

7. Cookies

Our website uses essential cookies required for basic functionality, and optional analytics and preference cookies where consent is given. You can manage your cookie preferences at any time via our Cookie Policy page.

8. Data Security

We take reasonable technical and organisational measures to protect personal data from unauthorised access, disclosure, or loss. These include access controls on workshop records, secure email handling, and regular review of data held on file. In the event of a data breach that is likely to result in a risk to your rights, we will notify the relevant authority and affected individuals in accordance with the PDPA.

9. Your Rights

Under the PDPA, you have the right to:

• Access a copy of the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data where it is no longer needed.
• Object to or restrict the processing of your data.
• Request data portability where technically feasible.
• Withdraw consent at any time where processing is based on consent.
• Lodge a complaint with the Office of the Personal Data Protection Committee (PDPC) of Thailand.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

10. Children's Privacy

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe a minor has submitted data to us, please contact us and we will arrange for its deletion.

11. Third-Party Links

Our website may contain links to external resources. Aroon Tempus is not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policy of any external site you visit.

12. Policy Updates

We may update this policy periodically. When changes are made, the "Last updated" date at the top of this page will be revised. Continued use of the website following an update constitutes acceptance of the revised policy.

13. Contact

For privacy-related enquiries, please write to:

Aroon Tempus
23/4 Thalang Road, Talat Yai
Mueang Phuket District, Phuket 83000, Thailand
Email: [email protected]