Terms & Conditions

1. Definitions

• "Agreement" — these Terms & Conditions, as amended from time to time.
• "Service" — the watch repair and mechanical servicing work described on the Aroon Tempus website and in workshop communications.
• "We / Us / Our" — Aroon Tempus, operating from 23/4 Thalang Road, Talat Yai, Mueang Phuket District, Phuket 83000, Thailand.
• "Client / You" — any individual or entity that engages Aroon Tempus for a service or uses the website at aroontemq.world.
• "Watch" or "Piece" — the timepiece deposited with us for service.

2. Acceptance of Terms

By using our website or depositing a watch for service, you confirm that you are at least 18 years of age, have the legal capacity to enter this Agreement, and accept these Terms in full. If you are depositing a watch on behalf of a third party, you confirm that you have the authority to do so.

3. Service Description

Aroon Tempus provides three defined watch repair and servicing options: the Beach-Wear Watch Refresh, the Mechanical Servicing with Strap Refresh, and the Marine Chronometer and Diver Calibration service. Full descriptions and pricing are available on the Solutions page of the website and are discussed in writing or in person at intake.

Services are provided at the workshop during opening hours. We do not currently offer postal service or courier collection. Geographic availability is limited to in-person visits to the Phuket workshop.

4. Service Intake and Scope

On depositing a watch, a condition record is created describing its visible state. This record is shared with the client and forms part of the service agreement.

If, during service, work is found to be necessary that falls outside the agreed scope — for example, a worn component requiring replacement — we will contact the client before proceeding. No additional work will be carried out without explicit agreement. Clients who cannot be reached within a reasonable period may have the service completed to the agreed scope only, with a note regarding the outstanding observation.

5. Pricing and Payment

Service prices are stated in Thai Baht (THB) and confirmed before any work begins. The applicable rates are: Beach-Wear Watch Refresh — 4,500 THB; Mechanical Servicing with Strap Refresh — 8,200 THB; Marine Chronometer and Diver Calibration — 14,500 THB. Component replacement costs, where required and agreed, are additional.

Payment is made on collection of the watch, after the client has reviewed the condition report. We accept cash in Thai Baht, bank transfer, and PromptPay. No deposit is required.

6. Turnaround Times

Indicative turnaround periods are: Beach-Wear Refresh — 5 to 7 working days; Mechanical Service — 2 to 3 weeks; Marine Chronometer Calibration — 4 to 6 weeks. These periods are estimates and may be affected by the condition of the piece, parts availability, or workshop schedule. Clients will be informed if a significant delay is anticipated.

7. Client Responsibilities

• Providing accurate information about the watch's known history and any previous services.
• Disclosing any known damage, modifications, or alterations to the piece.
• Ensuring that watches deposited are not the subject of any legal dispute or insurance claim.
• Collecting the watch within 30 days of being notified that it is ready. Pieces left beyond this period may incur a storage charge.
• Insuring valuable pieces for transit to and from the workshop, as we do not accept liability for courier or transport loss.

8. Intellectual Property

All content on the Aroon Tempus website — including text, design, and images — is the property of Aroon Tempus or its licensors. You may not reproduce, copy, or distribute any content without prior written permission.

9. Disclaimers

We carry out all work with reasonable skill and care. However, we do not accept liability for outcomes that result from undisclosed prior damage, modifications carried out elsewhere, or the inherent condition of aged or worn components that were not apparent on inspection.

Written condition reports describe the watch's state as observed at the time of service. They do not constitute a valuation, a certification of authenticity, or a statement about the watch's future performance.

10. Limitation of Liability

To the extent permitted by Thai law, our liability for any claim arising from a service is limited to the cost of the service paid. We do not accept liability for indirect, consequential, or incidental losses. Nothing in these Terms limits liability for death or personal injury caused by our negligence.

11. Indemnification

You agree to indemnify Aroon Tempus against any claims, losses, or expenses arising from your breach of these Terms, including any misrepresentation about the ownership or condition of a deposited watch.

12. Termination

Either party may withdraw from a service agreement before work has begun, with no charge to the client. Once a service has been started, the client will be charged for the work completed to that point. We reserve the right to decline or discontinue a service if a watch is found to be in a condition that cannot be safely worked on without risk of further damage.

13. Dispute Resolution

In the event of a dispute, we ask that clients contact us directly first at [email protected]. We will aim to respond within five business days and to resolve the matter informally where possible.

These Terms are governed by the laws of the Kingdom of Thailand. Any unresolved dispute shall be subject to the jurisdiction of the courts of Phuket Province, Thailand.

14. General Provisions

• Entire agreement: These Terms, together with any written service confirmation, constitute the full agreement between the parties.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full effect.
• Waiver: Failure to enforce any provision does not constitute a waiver of that right.
• Assignment: You may not assign your rights under these Terms without our written consent.

15. Changes to These Terms

We may update these Terms from time to time. The current version will always be available on the website. Continued use of our services after a revision constitutes acceptance of the updated Terms.

16. Contact

Aroon Tempus
23/4 Thalang Road, Talat Yai
Mueang Phuket District, Phuket 83000, Thailand
Email: [email protected]
Phone: +66 76 218 463